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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Mar 17, 202643How do I safeguard my Web3 wallet from fraudsters?
Subsequent transfer attempts will show incorrect error messages, indicating a loss of control over the address in reality.Fraud case study 3: Exploiting similar addresses Review of fraudulent tactics: Utilizing an address generator to create addresses resembling the user's and misleading users into copying the incorrect address, resulting in the loss of assets.Fraud case study 4: Mnemonic/PrivateKey disclosure Review of fraudulent tactics: Fraudsters guide users to share their screens under the pretextPublished on Dec 13, 2023Updated on Jan 27, 2026964How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on Feb 24, 202620What's KYC: What to expect and why it matters?
What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Jan 15, 202651What's Leaderboard?
The Leaderboard is where real traders stand out, powered by transparent, real-time metrics. Whether you're aiming to showcase your trading edge or learn from top performers, this is where verified results take the spotlight. Traders are ranked in real time based on key performance indicators, including PnL %, Total PnL and Assets under management. To offer even deeper transparency, each public...Published on Apr 25, 2025Updated on Jan 2, 20266What are sanctions?
Sanctions are measures taken by various countries to influence the behavior, policy or actions of other countries, sectors, or individuals. They can be general or specific, as well as economic, financial, or political, and can restrict trade or movement. By far not all countries apply the same sanctions, and sanctions do not only attach to activities within a country’s borders. If there is one...Published on Sep 1, 2024Updated on Nov 17, 20252What is VIP Loan?
Example: Borrowing amount: 1,000,000 USDT Matched interest rate: 6% Loan term: 90 days Interest = 1,000,000 USDT × 6% × 90 / 365 = 14,794.5205 USDT5.2 What is the overdue fee? If you do not repay on maturity date, your loan will become overdue and an extra overdue interest will be charged on an hourly basis.Published on Dec 16, 2025Updated on Jan 29, 2026What's Smart Strategies?
What are trading bots? You can refer to this article to learn more about different trading bots.2. What are smart strategies? Smart strategies are recommended trading bot settings with the best historical performance for a specified period. You can use smart strategies as is or change some or all of the recommended settings.3. How is backtested APR calculated? Backtested annual percentage rate (APR) shows how much a trading bot could potentially earn in one year.Published on Mar 7, 2025Updated on Nov 17, 20251What's Wallet Connect?
Wallet Connect or connects your OKX Wallet to your Exchange account, allowing you to transfer up to 10,000 USD daily without additional verification. This feature is currently available in select regions. Stay tuned for updates.How do I connect accounts with Wallet Connect?To link your wallet On the app: go to Menu > Profile and settings > Wallet Connect > Connect wallet > Select the wallet you...Published on Jan 7, 2025Updated on Mar 3, 20261,216What's Options trading?
Contract Type Relationship between S (final settlement price) and K (strike price) ITM/ATM/OTM Call options S>K ITM SK OTM S=K ATM What's the settlement currency for Options trading on OKX? OKX Options Orderbooks are settled in BTC or ETH instead of stablecoins. You can use stablecoins as margin if you trade in Portfolio margin or multi-currency cross mode.What's the index for contract in OKX Options trading? The underlying index is BTC-USD or ETH-USD.Published on Nov 19, 2024Updated on Feb 9, 202610What's a dusting attack?
Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?Published on Oct 4, 2024Updated on Mar 3, 202613What's the multisig scam?
A multisig scam involves scammers creating elaborate schemes to trick users into signing or interacting with malicious smart contracts. These contracts are designed in such a way that they take control of your wallet, even if the permissions seem equal (1-to-1). This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the...Published on Aug 20, 2024Updated on Sep 12, 202588What's OKX Convert?
What's Convert? Convert simplifies the crypto conversion process by eliminating the need for multiple trades or frequent asset transfers between accounts, providing you with a seamless experience. It also allows you to exchange crypto at a lower threshold than the spot market.2. What's the difference between convert and spot trading? Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage.Published on Sep 27, 2023Updated on Mar 17, 20262,160What are untradable assets?
What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.Published on Sep 26, 2023Updated on Feb 12, 20263,909What's OKX Drops?
OKX Drops is OKX's exclusive NFT initial offering platform. You can find various handpicked projects with builders, artists, creators, and celebrities here.What events does Drops support? Drops has successfully launched a wide range of activities, and you can now participate in various types of events, such as allowlist giveaway, mint, and airdrop subscriptions. Drops events are supported across...Published on Aug 30, 2023Updated on Mar 11, 202675