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OKX to list Render (RNDR) for spot trading
OKX is pleased to announce the listing of Render (RNDR) on our spot trading markets. Please take note of the following schedule: RNDR deposits will open at 02:00 am UTC on August 10, 2023. RNDR /USDT spot trading will open at 10:00 am UTC on August 10, 2023. RNDR withdrawals will open at 10:00 am UTC on August 11, 2023. The Render Network is a provider of decentralized GPU-based rendering solutions. It provides decentralized GPU computing power for next generation 3D content creation.Published on 10 Aug 2023Updated on 17 Nov 2025AnnouncementsHow to solve the problem of encountering errors when logging in to wallet
Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.Published on 15 July 2024Updated on 17 Nov 2025AnnouncementsManaging RFQs on the RFQ board (creator)
Kill RFQs and Kill selected are always visible in the top right corner of the RFQ Board.Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationHow to solve the problem of encountering password errors when logging in to wallet
Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.Published on 20 June 2024Updated on 17 Nov 2025AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 16 Mar 2026FAQ13,654OKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on 5 Mar 2024Updated on 17 Nov 2025AnnouncementsQuoting RFQs on the RFQ board (maker)
You can cancel all current quote by selecting the Kill quotes button at the top of the RFQ Board. To batch cancel a number of quotes, you can select the checkboxes on the RFQ Board under the Action column. Once you have selected any of the checkboxes, a Kill selected button will appear at the top of the RFQ Board.Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationHow do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60Basic order types
It is possible that users with large positions will not be able to close out their positions in one go. They would have to split up their close order into smaller orders to close. Splitting of a large order When users place market close all orders, if the position size is larger than the maximum number of contracts permissible per order, the system will help users break up the orders into smaller amounts.Published on 16 June 2022Updated on 13 Mar 2026Product documentationUnseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on 25 Apr 2024Updated on 4 Dec 2025FAQ2How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on 23 Oct 2024Updated on 12 Feb 2026FAQ18Self-Managed Super Fund (SMSF) FAQ
Check out more info here: How do I open an SMSF account on OKX? How do I obtain an ASIC Extract?Published on 2 July 2025Updated on 3 Dec 2025FAQHow do I unlock my deposit when the Travel Rule additional verification is required?
You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on 29 Apr 2024Updated on 18 Feb 2026FAQ190OKX Australia: what can I use in Australia?
How can I access derivatives and margin related products? Once your account has been verified, you'll have to demonstrate that you meet the definition of a wholesale client as set out in the Corporations Act 2001 (Cth). What are the supported products I can access as an OKX Australia customer?Published on 21 Feb 2024Updated on 17 Nov 2025FAQ53How do I avoid scams from off-site communication in P2P transactions?
Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses). Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails. If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 26 Sept 2025FAQ12