All
FAQ
Announcements
Product documents
OKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on Mar 5, 2024Updated on Nov 17, 2025AnnouncementsSimple Earn Flexible bonus policy update
Users who have previously enjoyed bonus for more than 180 days will no longer be eligible. Each crypto has a specific individual limit for bonus: If the market APR is greater than the bonus APR, and your lending amount is successfully lent out, you’ll earn at the market APR . If the market APR is lower than, or equal to the bonus APR, and your lending amount hasn’t been lent out, the amount within the individual limit will enjoy the bonus APR.Published on Oct 7, 2024Updated on Nov 17, 2025AnnouncementsWhat should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on Oct 17, 2024Updated on Feb 2, 2026FAQ237What should I do if I want to withdraw assets that are not supported on other platforms?
Different platforms or wallets have varying requirements for the number of block confirmations. This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9Orbit Earnings - FAQ
Why is my "total paid out" different from what I've earned? The "total paid out" amount only includes rewards that have already been distributed to you. Rewards you’ve earned that are still being processed are not included. Why is the USD value of my rewards different from market value? The USD value of your rewards is calculated and fixed at the time of reward distribution. It will not be updated to reflect current market value.Published on Jan 19, 2026Updated on Jan 23, 2026Product documentationHow do I update my login password?
character 1 number 1 symbol Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordPublished on Aug 22, 2023Updated on Oct 15, 2025FAQ28Pay Account FAQ
For added security, it also includes a recovery feature to ensure you don't get locked out of your assets. By combining top-notch security with advanced cross-network compatibility and convenient features like fee-free transactions on X Layer, Pay account make it easier than ever to manage your crypto.Do I have to have an OKX exchange account to have a Pay account?Published on Jan 22, 2026Updated on Jan 22, 2026FAQApril's new features for Copy Trading, released!
Please feel free to reach out to us with your suggestions!Published on Apr 28, 2023Updated on Nov 17, 2025AnnouncementsHow long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Nov 17, 2025FAQ6,859OKX will stop supporting Quick margin and Manual transfers modes in isolated margin and futures trading
If you have any open orders or positions using Quick margin mode in isolated margin trading, or Manual transfers mode in either isolated margin or futures trading, we strongly recommend that you cancel such orders and close out such positions to avoid incurring any losses once the trading modes have been discontinued. Once you have closed out your positions and cancelled your orders, the system will automatically switch to Auto transfers mode in isolated margin and futures trading.Published on Apr 12, 2024Updated on Nov 17, 2025AnnouncementsAnnouncement: Updated stablecoin lending APR logic for Simple Earn Flexible and Auto-Earn
If your minimum lending APR is higher than the borrowing interest rate, your funds won’t be lent out, and you’ll earn no return.For Auto-Earn Users The above revised calculation methods will also apply to Auto-Earn. As Auto-Earn users do not have to input a minimum lending APR, idle funds used for Auto-Earn will automatically be considered as part of the eligible lending pool. More information will be found in the updated Simple Earn User Agreement.Published on Nov 13, 2025Updated on Nov 13, 2025AnnouncementsIntroduction to the Forced Repayment and Auto Crypto Conversion Mechanisms
Auto-crypto conversion for users having a negative balance in a cryptocurrency (in multi-currency or portfolio margin account modes where a cross-margin position causes unrealized loss) (“User Based FRP”): When you have an unrealized loss in a futures position, and if auto-borrow mode is disabled, you are deemed to have a "negative balance" for the relevant cryptocurrency, even if you have other types of cryptocurrency in your account.Published on Dec 16, 2020Updated on Nov 27, 2025Product documentationEligible OKX customers impacted by SUI Call Auction delays will receive compensation
Furthermore, due to delayed order status updates and fund settlements, some SUI orders were shown as live even when filled, causing some users to miss out on subsequent trading opportunities. The issue has been repaired, and all users' orders have been restored to normal. At the same time, we will conduct a thorough post mortem to prevent similar issues from occurring again. 2.Published on May 4, 2023Updated on Nov 17, 2025AnnouncementsHow do I trade with OKX on TradingView?
Select Transfer menu from the dropdown of Assets option on OKX web page Perform funds transfer on the following page Check your assets on the Trading page Note: Select the assets you have and would like to transfer out. Transfer a certain amount into a trading account. After you have transferred successfully, start your trading journey.How do I start trading in TradingView?Published on Jul 29, 2025Updated on Jan 20, 2026FAQ61Lifetime P2P trading amount limit for KYC 1 users
Reach out to our customer service team if you have any inquiries. Thank you for your support! OKX Team April 14, 2023 (UTC)Published on Apr 14, 2023Updated on Nov 17, 2025Announcements