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OKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on Mar 5, 2024Updated on Nov 17, 2025AnnouncementsCopy Trading Updates Under New Crypto Regulation for Our Customers in Turkiye
Dear Customers, We would like to share with you some important changes to our services in Turkiye in line with our principles of providing transparency and compliance with local laws and regulations. In accordance with the new laws and regulations published in the Official Gazette of the Republic of Turkiye on 2 July 2024, we will update our Copy Trading Service Terms regarding the prohibition of...Published on Sep 27, 2024Updated on Nov 17, 2025AnnouncementsOKX to change initial margin requirement (IMR) for futures under one-way mode in spot and futures and multi-currency account modes
Margin requirement for positions and open orders under one-way mode Under the new calculation in cross margin, you will only be charged the highest margin required for either the buy or sell side.Published on Oct 24, 2024Updated on Nov 17, 2025AnnouncementsTürkiye’deki Kullanıcılarımız için Yeni Kripto Regülasyonu Kapsamında Hizmet Güncellemeleri | Service Updates Under New Crypto Regulation for Our Customers in Turkiye
Değerli Müşterilerimiz, OKX olarak, şeffaflık ve yerel yasa ve düzenlemelere uyum ilkemiz doğrultusunda Türkiye’deki hizmetlerimizde yapılacak bazı önemli değişiklikleri sizlerle paylaşmak istiyoruz. 2 Temmuz 2024 tarihinde Türkiye Cumhuriyeti Resmî Gazetesi’nde yayımlanan yeni mevzuat uyarınca, OKX’in hizmetlerinde gerçekleştirilecek aşağıdaki değişiklikleri sizlere bildirmek isteriz: Türkçe Dil...Published on Sep 26, 2024Updated on Nov 17, 2025AnnouncementsWhy is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on Sep 8, 2025FAQ338Margin Mode Settings Update for Futures Trading
For example: If he/she switches the margin mode from cross to fixed under the BTC futures contract page, the settings will only affect the BTC contracts, the margin modes and auto-margin settings of all other contracts will remain as cross. And if he/she switches the margin mode from cross to fixed under the BTC and ETH futures contract page, and enables auto-margin only under the BTC futures contract page, auto-margin will only applies to BTC contract.Published on Oct 31, 2018Updated on Nov 17, 2025AnnouncementsSuspension on Automatic Variation Margin Feature (within Cross Margin Mode)
Dear Valued Customers, Due to the recent major upgrade within our futures contract product, we are suspending the Automatic Variation Margin function under Cross Margin Mode effective 19:00 on December 15, 2017 (Hong Kong Time), while the Automatic Variation Margin feature under Isolated Margin Mode is not being affected. Please do take note of this and adjust your trading strategy where necessary.Published on Dec 12, 2017Updated on Nov 17, 2025AnnouncementsSUI user terms
PERSONS (AS DEFINED BY RULE 902(k) ADOPTED UNDER THE ACT), OTHER THAN TO DISTRIBUTORS, UNLESS THE TOKEN INTERESTS ARE REGISTERED UNDER THE ACT, OR AN EXEMPTION FROM THE REGISTRATION REQUIREMENTS OF THE ACT IS AVAILABLE.Published on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on Aug 9, 2024Updated on Sep 10, 2025FAQ30How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature as well App: translate English to your spoken language Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enterPublished on Aug 26, 2025Updated on Mar 16, 2026FAQ43How do I check the status of my institutional verification?
Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ32How do I unlock my deposit when the Travel Rule additional verification is required?
Fill in all the necessary sender's information Under certain circumstances, you're required to select your sender's country or region of residence in the Country/region field Once your additional verification is successful, your deposit will be unlocked3. a) ii. If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 2025FAQ1Trading on Nitro Spreads
For spreads involving spot trading, the spot leg will be reflected under the Assets tab, while the futures leg will show up under Positions.From here, it’ll work the same as a position that was opened via the central limit order book (CLOB).Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationWhy can’t I see or use my crypto balance?
Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 15, 2026FAQ3How to stake and redeem ETH with EigenLayer?
Head over to Earn and select ETH under the crypto list Select Earn from the main menu Select the offer that has EIGEN protocol Example of the offer has EIGEN protocol Enter the amount of ETH you'd like to allocate Insert your preferred amount of ETH here Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderHow do I redeem ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 2025FAQ2