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How do I qualify as an Accredited Investor?
If you haven't opted in as an Accredited Investor (AI), you may start the process here. If the link does't redirect you to verify as an AI, it means that you have successfully verified as one.Published on 8 Apr 2025Updated on 9 Feb 20266How do I automate grid trading strategies on futures grid trading bot?
Like spot grid, the easiest way to use the futures grid trading bot is with the back-tested AI strategy. It's as below: Select your trading pair before selecting Copy AI strategy Select the Copy AI strategies option to launch the list of strategies Select the strategy you want to use. Then, select Copy Copy your preferred AI strategy after selecting your trading pair Next, you can customize the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on 13 Jun 2024Updated on 10 Sept 202526What's a futures trading bot and how do you automate trades with it?
Like spot grid, the easiest way to use the futures grid trading bot is with the backtested AI strategy. After selecting your trading pair, select Copy AI strategies Copy AI strategies effortlessly after selecting the trading pair Select the strategy you want to use. Then select Copy Several strategies are available to be copied Next, you can customise the parameters such as leverage and margin and add an optional take profit or stop-loss order.Published on 26 Dec 2023Updated on 29 Oct 202535How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 17 Nov 20256,865What should I do if I forget to fill in tag/memo?
You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount, the correct tag, the incorrect tag you filled in and the hash value of the transaction.Published on 15 Oct 2024Updated on 4 Mar 2026109How do I verify an individual account from Mexico?
If you have any questions, start with our AI chatbot: you can find it in the OKX support center on the website or on the app. You can also contact our customer support through chatbot.Published on 25 Sept 2023Updated on 9 Feb 2026168My authenticator app isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on 11 Aug 2023Updated on 9 Feb 20261,908How do I manage my P2P settings?
If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.Published on 22 Aug 2023Updated on 29 Aug 20252,523What's KYC: What to expect and why it matters?
Here’s what to expect: Faster processing times through automation and AI-driven verification Stronger security with encrypted storage and facial recognition tools Privacy-centric updates that minimize unnecessary data exposure Broader support for global ID types and regional verification options As regulations evolve, so will KYC—and we’re committed to keeping your experience seamless and secure.Published on 24 Jun 2025Updated on 15 Jan 202651How do I authorize a new device when I log in?
If none of the previous options work, try our AI chatbot. You can select Contact customer support on the web or Request manual verification on the app to open it. You can also find it in the OKX Support Center on the website or on the app. The chatbot can also connect you to our customer support. If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device.Published on 31 Aug 2023Updated on 16 Mar 202613,654What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
This will take you to our Bot Marketplace Kickstart your Futures DCA bot trading journey by selecting Trading bots Within the Bot Marketplace, select DCA Bots and then select Futures DCA (Martingale) Select DCA bots from the Create a bot menu Select Futures DCA from the DCA bots list off the pop-up Setting up the Futures DCA (Martingale) bot with pre-set parameters: select the AI Strategy and choose whether you want to go Long or Short.Published on 3 Apr 2024Updated on 28 Jan 202681
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