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Update on deposit addresses
The completion time may vary, but once the update is finished, you can find your new address in your deposit details, along with an 'Address Replacement' reminder. While we recommend using the new addresses after the update, deposits to your old address will still work for now, and your transactions won’t be impacted. If you have any questions, please reach out via the Support Center or any of our platforms. OKX team March 19, 2025Published on Mar 19, 2025Updated on Feb 9, 2026AnnouncementsWhat should I do if I encounter payment issues when buying crypto?
You can try using a different payment method or account and place a replacement order. If reviews continue to fail, it’s recommended to wait until the next day before attempting another purchase.Published on Mar 24, 2023Updated on Feb 2, 2026FAQ355Adjustment of ETC/USD Index Constituents
After the settlement of futures at 10:30 (CEST, UTC+2) this Friday, August 2, 2019, we will replace Kraken with Huobi as the index constituents for the ETC/BTC trading pair. The constituents will be adjusted as follows: The ETC/USD index price and mark price might fluctuate during the adjustment. Please take necessary measures in advance, such as lowering the leverage, reducing positions, or adding a margin to avoid potential risks.Published on Jul 30, 2019Updated on Nov 17, 2025AnnouncementsAdjustment of BSV/USD Index Constituents
After the settlement of futures contracts at 09:30 (CET, UTC+1) this Friday, Apr 19, 2019, we will replace Binance with Bitfinex and Poloniex as the index constituents for the BSV/BTC trading pair. The constituents will be adjusted as follows: BSV prices have been volatile recently. Therefore, the BSV/USD index price and mark price might fluctuate greatly during the adjustment.Published on Apr 17, 2019Updated on Nov 17, 2025AnnouncementsRamadan lucky draw with OKX!
(app) Term & Conditions: Southeast Asia users who can join this campaign must trade in IDR , PHP , THB, LAK, MMK, KHR , BND, PGK in OKX P2P Lucky Draw will be open when there's more than 1,500 eligible users from both existing and new users based on campaign criteria OKX supports replacing the physical Apple Airpods Pro 3 reward with equivalent value in USDT.Published on Apr 10, 2023Updated on Nov 17, 2025AnnouncementsHow do I verify OKX's ownership and balance of the wallet address?
In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on Sep 26, 2023Updated on Jan 26, 2026FAQ995How do I reorder after the P2P payment timeout?
Raise your dispute here Select the I have paid but the order is canceled option Select the right issue to start reordering Select the Submit payment proof option to upload your payment proof Submit your payment proof Select the Proceed option to instantly submit a replacement order Once payment proof is submitted, proceed to the next phase When payment proof is submitted, the following IM Cards will be sent to buyer and seller: Buyer Image of payment proof (appearing in the first step of reorderPublished on Dec 17, 2024Updated on Nov 25, 2025FAQ62OKX launches new Futures for Perpetual and Expiry contracts
Key Changes with OKX Futures: Perpetual Futures: These will replace what were previously known as Perpetual Swap Contracts. They will continue to offer the same trading functionality and pairs. Expiry Futures: Formerly Future Contracts, will be available in weekly, monthly, and quarterly durations, maintaining the existing leverage options and pairs. What This Means for Traders: Simplified Navigation: The futures trading section on the platform will have an updated, user-friendly interface.Published on Dec 15, 2023Updated on Nov 17, 2025AnnouncementsOKX lists Chia's native asset, XCH, for spot trading
Proofs of Space and Time replace energy intensive “proofs of work”. Asset name: Chia Ticker: XCH To celebrate the listing of XCH on OKX this week, we’re giving away a total of $100,000 and 5000 TiB to participants who deposit or trade XCH on OKX.Published on May 3, 2021Updated on Nov 17, 2025AnnouncementsOKX to list Meson Network (MSN) for spot trading
Meson Network is revolutionizing Web3 by establishing a streamlined bandwidth marketplace through a blockchain protocol, replacing antiquated labor-based sales models. Asset name: Meson Network Ticker: MSN Total supply: 100,000,000 Contract: 0xaA247c0D81B83812e1ABf8bAB078E4540D87e3fB Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Apr 26, 2024Updated on Nov 17, 2025AnnouncementsImportant updates to payment methods in: COP, ARS, MXN and PEN
MXN The "Bank account number" field will be replaced by "Bank Account number (CLABE)" for these payment methods: Banco Regional, STP, Afirme, Banco del Bajio, Bank of America, Banorte, BBVA, Citibanamex, HSBC, Inbursa, Klar Bank, Santander, Scotiabank. Please update your payment details with your 18-digit "Bank Account number (CLABE)" by 10:00 on January 7, 2025 (UTC-4). After this date, the old "Bank account number" field will be removed for these payment methods. 3.Published on Dec 10, 2025Updated on Dec 19, 2025AnnouncementsOKX: Adjustment of FILUSDT Perpetual Swap Before and After the Filecoin Mainnet Launch
After the mainnet launch (1) Index components rebalance After the Filecoin mainnet goes live, we will replace the existing components including FIL6, XFIL and FILUSDT perpetual swap with spot pairs from exchanges with robust FIL markets.Published on Oct 11, 2020Updated on Nov 17, 2025AnnouncementsSeconds to understand Token Trading
While Tokens Trading is pretty much the same, except fiat (USD) is replaced by token (BTC). For example, you buy 10ETH with 1BTC when 1ETH=0.1BTC, and it rises to 0.2BTC afterwards. You may then sell your 10ETH for 2BTC. Benefits of Token Trading In traditional digital asset exchange, only fiat-to-token trading is available. If I want to buy ETH with BTC, I will have to sell BTC (fee applies) first and then buy ETH (fee applies).Published on Dec 6, 2019Updated on Nov 17, 2025AnnouncementsLaunch of Mark Price System for Futures Trading
Mark price will replace the latest trading price for calculating the unrealized profit and loss (UPL) of a user. It can minimize the risk of forced liquidation caused by short-term manipulation of the latest trading price B.Formula of Mark Price Mark Price = Spot index price + moving average (basis) = Spot index price + moving average [(best buy + best sell) / 2 - spot index price] Mark Price takes into account the spot index price and the moving average of basis.Published on Jan 8, 2019Updated on Nov 17, 2025AnnouncementsOKX x McLaren: Digital Collectibles FAQs
Each one is distinct and cannot be replaced by a similar one as they all have unique metadata.When will the Race Rewind Digital Collectibles be available? Digital collectibles will be released for each race. These will always be available between 10am GMT on Fridays until 10am GMT on Mondays during every race weekend. Las Vegas will have the same drop timings as all other drops despite having a different racing schedule.Published on Jun 5, 2024Updated on Sep 8, 2025FAQ6