If you see untradable assets in your account but the withdrawal button is unavailable or greyed out, it may be because the asset is an unsupported token or the withdrawal channel has not been enabled yet. In this case, please submit the feedback form.

Be alert to test transactions: If a counterparty initiates small transactions and then suddenly requests a large transfer, immediately stop the transaction.Notes: OKX doesn't support private (offline) transactions conducted outside the platform’s official trading channels. Such transactions aren't protected under OKX’s dispute resolution or risk control mechanisms. If issues arise from transactions completed outside the platform, OKX may not be able to provide assistance or support.

You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪ Grey = Disabled Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.

They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages. Requests for extra payments outside the platform. Suspicious claims such as “account restricted, help me unlock it.”

It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you.

There's no service fee to become a Super/Diamond Merchant or to post ads on our P2P marketplace, but there might be bank/wallet charges when you send or receive payment with your preferred payment method outside of our platform. Check with your payment service provider on the applicable fees.How long does it take for the Merchant application to get approval? If you've applied to become Super or Diamond Merchant, please allow 14 business days for the review to be completed.

Since the payment happens on your banking/wallet app outside of our platform, you'll need to contact your seller via the OKX chat for assistance. You can find the chat icon in the order details and request the seller for another payment account. In the event where you can't resolve the payment issues between the two parties, it's best to cancel the order and find another merchant where you can complete the payment.6. What should I do if I have a bank or payment issue during P2P trading?

However, there might be bank/wallet charges when you make the payment with the preferred payment method outside of OKX.Where can I check the availability of fiat currencies for the ad? When creating a P2P ad, OKX doesn't display a full list of supported fiat currencies for ad creation.

This can ensure the recurring buy bot runs on auto-pilot, and prevent you from closing the bot manually to prevent buying cryptos outside of their preferred price range, ensuring a strategic purchase each time. Set the preferred criteria in the Buying price range section

For example, if your BTC/USDT bot is set between 50,000 to 200,000 and the market is around 85,000, funds outside the active trading area (like 50,000–60,000 or 110,000–200,000) won’t be used right away. Instead, they can be automatically placed into Earn products. The bot focuses on trading within the most active price zone. As the market moves, the bot adjusts its trading range—and Earn subscriptions or redemptions happen automatically based on which funds are idle.

However, if the price moves outside the range at which the LP specified, they'll stop earning rewards. This means that the v3 model requires more of an actively managed approach from LPs who are dealing with volatile tokens. This is done to maintain the liquidity of the pool and to help manage impermanent loss. Here are some examples: If you provide liquidity to an ETH/USDC pool with a range of 1,000 to 2,000 USDC per ETH, your ETH will be swapped to USDC as ETH approaches 2,000.

Orders priced outside the permitted range may be cancelled. After trading begins Orders are matched according to normal trading rules. Trading fees are charged only on executed orders. Price limits and order cancellation During pre-open, orders must comply with the applicable price limits based on the pre-open reference or indicative price. Buy orders priced above the upper price limit will not be allowed. Sell orders priced below the lower price limit will not be allowed.

*Uncooperative or bad-faith behaviour including but not limited to; engaging in any fraudulent activities with the intention of deceiving their trading partner, non-paying buyers and non-releasing sellers, abusing the dispute process by creating false dispute and accusations, unresponsiveness, delayed, hostile communication or hidden fees or charges or any attempt to change the terms after the order has been created and leading other users to communicate or trade outside of OKX P2P trading platform

THE OBLIGATIONS IN THIS AGREEMENT INCLUDE, BUT ARE NOT LIMITED TO, CLAIMS THAT TRANSACTION/TRADING EXECUTED AND/OR MADE AVAILABLE BY OR ON BEHALF OF YOU, INFRINGES UPON THE RIGHTS OF THIRD PARTIES, OR IS OTHERWISE UNLAWFUL. f) Limitation of Liability This Site disclaims any and all liability resulting from the disclosure of your login information to others, the impact of any malicious or unauthorised activities by third parties, technical difficulties outside this Site’s immediate and reasonable

Avoid transacting outside of our P2P platform: P2P crypto scams occur when scammers bypass a platform's escrow system and transact externally. Limit your P2P transactions to our P2P platform to add an additional layer of security to your P2P trades. Our P2P escrow system holds the traded crypto on our platform and releases them to the buyer only when transactions are authorized.