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Common scam tactics
For more details on the common working fraud, refer here. Scammers offer attractive promotions to lure the user to deposit a small amount of funds and earn attractive profit Some of the scammers will offer some easy, well-paying and flexible fake job opportunities which might include online marketing, data entry, product testing and others.Published on Sep 28, 2023Updated on Feb 6, 20262,600Common issues with authenticator apps
1. What is authenticator? What types of authenticators are included? The authenticator app verification code is generated by a third party dynamic password tool, working similarly to SMS dynamic verification. After linking, a dynamic verification code is generated every 30 seconds. The code can be used for security verification during login, withdrawals, modification of security settings, and...Published on Feb 17, 2025Updated on Feb 3, 202618How to fix common issues with DEX trading wallet passkeys?
If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Oct 1, 2025Updated on Jan 27, 20263,999How do I select the correct network for my crypto withdrawals and deposits?
A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on Jan 5, 202621,310What should I do if I encounter problems sending assets from my OKX Wallet?
Both the cryptocurrency and the network must be identical on the sending and receiving sides.Pending confirmationReason: Transaction has not yet been confirmed on the blockchain If the transaction status remains Processing, it usually means the transaction has not yet been confirmed by miners. A common reason is that the selected gas fee is lower than the current network’s priority fee, resulting in a longer wait time.Published on Aug 11, 2025Updated on Feb 4, 202613How do I stay safe from phishing SMS using the name OKX?
These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate. Common scam messages: Messages claiming account issues, reward collection, or security verification designed to lure users.Published on May 9, 2025Updated on Mar 4, 2026321Why can't I join or claim rewards from a campaign?
If you trigger risk controls for a specific campaign, it doesn't necessarily mean you'll be restricted from participating in other campaigns. New campaigns are launched regularly, so please check the Campaign Center for additional opportunities.How long does it take to receive my campaign reward if I am eligible? The time it takes to receive your campaign bonus depends on the campaign type and its terms.Published on Jun 10, 2025Updated on Mar 18, 202614,117What's OKX Security Assistant?
Common reasons for uninstall or delete failures include insufficient permissions, system protection or self-defense mechanisms, or files or processes being in use.Published on Jan 15, 2026Updated on Feb 13, 20266How do I use CeDeFi trading?
The supported tokens are subject to what is shown on the spot's trading page.Regarding slippage settings in DEX trading, does selecting a fixed 1% mean the slippage will always be 1%? If dynamic slippage is selected and set to 4%, does it mean the order can be executed as long as the slippage is within 4%? Slippage settings (including both fixed and dynamic options) define the maximum slippage tolerance. For example, selecting a fixed 1% means the actual execution slippage will not exceed 1%.Published on Sep 24, 2025Updated on Mar 3, 20265Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on Mar 4, 2026116Building RFQs
If you need to broadcast to any more, please submit additional RFQsWhat do the tabs in the pre-defined strategies section mean? These sections sort pre-defined strategies based on the intended objective of the strategy.Published on Jun 30, 2022Updated on Feb 12, 202630How do I change my login password?
password reset issues If you see any of the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.Published on Aug 22, 2023Updated on Mar 4, 202619,533Scams involving private trading of cryptocurrencies or goods
Common techniques: In the early stages, scammers gain trust through small transactions; After luring users into making large transactions, scammers refuse to deliver the goods and even directly block the user entirely.How to Protect Yourself? Avoid private transactions: Always complete transactions through official platform channels and avoid trading outside platform supervision.Published on Mar 20, 2023Updated on Feb 3, 202624How can you protect yourself from a phishing attack?
This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user. The email often carries the link of phishing website or the download link of Trojan horse program.Published on Aug 17, 2023Updated on Mar 3, 20263,671Why didn't the TP/SL execute at the set price?
An order that fails to be placed means the position is not closed, leaving it exposed to liquidation. Note: Whether a TP/SL order is fully filled depends on multiple factors, including the trigger price type, order type, market volatility, order book depth, order quantity, and available margin. It is recommended to regularly review your TP/SL settings and adjust them based on current market conditions.3.Published on Nov 13, 2024Updated on Mar 18, 202611