How do I change my authenticator app?

Publicat la 11 sept. 2023Actualizat la 7 mai 20262 min citire

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Summary: If you need to modify your authenticator app, please try to modify it using the self-service buttons below.

Modify Authenticator App (Web)

Modify Authenticator App (App)

Web

Go to the OKX official website, click the profile icon in the upper right corner — [Security Center]; click [Authenticator App] (Google Authenticator) and then [Modify];

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Use your authenticator app (Google) to scan the QR code — enter [SMS code], [New Authenticator App code] — [Confirm] to complete the operation.

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Note:

Withdrawals and C2C selling are not allowed within 24 hours after modifying the authenticator app (Google).

App

Open the OKX App homepage, tap the icon in the upper right corner to enter your profile — [Security Settings] — [Authenticator App] (Google);

[Image row: How to modify the authenticator app? APP 01]

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Select [Modify Authenticator App] — copy the key, open your authenticator app (Google Authenticator App) to complete the addition — [Next] — enter [SMS code], [New Authenticator App code], then tap [Submit] to complete.

[Image row: How to modify the authenticator app? APP 03]

Note:

Withdrawals and C2C selling are not allowed within 24 hours after modifying the authenticator app (Google) code.

For more information, please see: Guidelines for Using Authentication Applications

What if the authenticator app cannot be used? Please click to view: What if mobile/email/authenticator app cannot be used?