FAQ

Individual verification

How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on Dec 26, 2025454
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 202534
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on Nov 17, 2025168
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 15, 202644
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on Feb 9, 2026440
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025129
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jan 2, 2026678
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Feb 9, 202652
How do I secure my exchange account?
Published on Jun 12, 2024Updated on Nov 17, 20251,251
Guide to ID and selfie photos for identity verification
Published on Oct 13, 2023Updated on Jan 28, 202612,955
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jan 23, 20266,425
How do I verify an individual account?
Published on Sep 25, 2023Updated on Jan 12, 202630,408
Why did my identity verification fail?
Published on Sep 5, 2023Updated on Feb 9, 202611,492
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Feb 9, 2026836
How long does it take to complete my identity verification?
Published on Sep 5, 2023Updated on Nov 17, 20256,581

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